The Frontier Carrier Services Center, located in Rochester, New York, consists of the following teams:
Interconnection Management:
The Interconnection Manager negotiates Interconnection Agreements for facility based or reseller CLECs, Commercial Mobile Radio Service Providers and Interexchange Carriers which include but are not limited to the following services:
- Mutual Compensation and traffic nationwide
- Collocation
- Pole and Conduit Attachments
Vendor Relations Management:
The Vendor Relations Manager is responsible for the maintenance of Vendor Relations, post contract negotiations including:
- Contract Compliance
- Escalation Issues
- Primary information conduit between ELI/Citizens/Frontier and their Carrier Vendors
Account Management:
The Account Management team is responsible for providing Carrier Customers such as IXCs, CLECs, Resellers and Wireless service providers with a means of communication. Each Local Service Provider is assigned a primary Account Manager who provides overall support including but not limited to the following:
- Providing information on products and services
- Facilitating operational reviews as needed
- Identifying, analyzing and responding to customer needs
- Resolving bill disputes
- ASR and LSR support
Carrier Sales:
The Carrier Sales Department consists of Sales Reps located in Vancouver, WA. and Rochester, NY and they are responsible for:
- Contract Negotiations, Compliance and Interpretation (in conjunction with the Legal Dept.)
- Request for Proposals (RFPs)
- Service Meetings/Performance Measures
- Assists with standard pricing, order status & escalations, technical questions, billing disputes, service outages and strategic issues
Carrier Service Center (CSC)
The Carrier Service Center’s hours of operation are 8:00 am – 6:00 pm EST. The CSC is responsible for processing all wholesale Local Service Requests (LSRs) including the following:
- Receiving and logging all orders
- Processing Local Service Order Requests
- Processing and Local Service Responses and Notifications
- Providing a single point of contact for questions relating to specific Wholesale Local Service Order requests
- Providing a single point of contact for Local Service Order Processing and Escalations
