Frontier provides a level of service that has made us one of America’s fastest-growing wholesale communications companies. We currently provide transport and billing and collection services in 24 states across the US to our carrier customers.
This site is designed to provide IXCs, CLECs, resellers, wireless service and Billing and Collection Clearinghouses with the information they need about wholesale services from Frontier. This is a starting point for service providers to understand Frontier's practices and processes. If you have any questions that we don't answer here, please contact your Frontier Account Manager. (See Contacts)
At Frontier, we value individualized support for our customers. Our dedicated account managers pay attention to the unique needs of each service provider in many ways, including:
- Providing a single point of contact to all designated Carrier accounts
- Negotiating applicable contracts
- Facilitating processes needed for ordering, repair, billing, CARE, etc.
- Providing a single point of contact for information on current and future products and services
- Facilitating operational reviews
- Identifying, analyzing and responding to customer needs